Effective Date: July 30, 2026
This Privacy and Cookies Policy explains how TrustedScholars.com (the “Platform,” “we,” “our,” or “us”) collects, uses, discloses, and protects personal information when you access the Platform or use our editing, proofreading, reviewing, and related support services (“Services”).
1. Information we collect
We may collect:
- Contact information: Name, email address, telephone number, and communication preferences
- Request information: Instructions, subject area, requested timeframe, and other details needed to provide the Services
- Transaction information: Payment status, amount, currency, billing details, and transaction reference
- Communications: Emails, live-chat messages, WhatsApp messages, feedback, and support inquiries
- Technical information: IP address, browser type, device information, operating system, referring pages, and activity on the Platform
- Cookie information: Preferences, session activity, and interactions with Platform features
Payment card information is processed by third-party payment providers. We generally receive only limited transaction details and do not directly store complete card numbers.
Please avoid providing Social Security numbers, government identification numbers, financial credentials, health information, or other sensitive information unless it is strictly necessary and specifically requested.
2. How we use information
We may use personal information to:
- Process requests and provide the Services
- Assign an appropriate Scholar
- Communicate about request details, payments, and support
- Process transactions and prevent fraud
- Maintain, secure, and improve the Platform
- Personalize the user experience
- Send service updates or promotional communications, where permitted
- Respond to complaints, privacy requests, or legal inquiries
- Enforce our Terms of Use and comply with applicable laws
3. How we disclose information
We may disclose personal information to:
- Scholars: Independent contractors who need relevant information to provide the requested Services
- Service providers: Companies supporting payments, hosting, analytics, communications, file transfers, customer service, and security
- Professional advisers: Lawyers, auditors, insurers, and consultants where reasonably necessary
- Authorities or other parties: When required by law, legal process, or to protect users, the Platform, or third-party rights
- Business successors: In connection with a merger, acquisition, restructuring, financing, or transfer of business assets
Scholars and service providers are expected to use personal information only for authorized purposes and to protect it appropriately.
We do not sell personal information for monetary consideration. Certain analytics or advertising technologies may constitute “selling” or “sharing” under some U.S. state privacy laws. Where applicable, users may opt out as described below.
4. Cookies and similar technologies
Cookies are small files stored on a device when a user visits a website. We may use:
- Essential cookies: Required for security, navigation, payments, and core Platform functions
- Preference cookies: Remember selected settings and communication preferences
- Analytics cookies: Help us understand traffic, performance, and user interactions
- Advertising cookies: Support relevant promotions and measure campaign performance, if enabled
Cookies may be session-based, meaning they expire when the browser closes, or persistent, meaning they remain until they expire or are deleted.
5. Managing cookie preferences
Users may manage non-essential cookies through the cookie settings displayed on the Platform or through browser controls. Blocking some cookies may affect certain features.
Where required by applicable law, we recognize valid opt-out preference signals, such as Global Privacy Control. Some browsers also offer a “Do Not Track” setting. Because there is no uniform standard for this setting, the Platform may not respond to it unless legally required.
6. Data retention
We retain personal information only for as long as reasonably necessary to provide the Services, maintain transaction and business records, resolve disputes, prevent fraud, and comply with legal obligations.
Retention periods may vary according to the type of information, the purpose for which it was collected, and applicable legal requirements. Information may be deleted, anonymized, or securely archived when it is no longer required.
7. Data security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or loss.
No online system is completely secure. Therefore, we cannot guarantee absolute security. Users should take appropriate precautions when sending files or communicating online.
8. U.S. privacy rights
Depending on your state of residence and applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal information
- Obtain a portable copy of certain information
- Opt out of the sale or sharing of personal information
- Opt out of targeted advertising or certain profiling
- Limit certain uses of sensitive personal information
- Appeal a denied privacy request
- Exercise privacy rights without unlawful discrimination
To submit a request, contact us using the details below. We may request reasonable information to verify your identity. An authorized agent may submit a request where permitted by law, subject to verification of their authority.
These rights may be subject to legal exceptions. We will respond within the timeframe required by applicable law.
9. Children’s privacy
The Platform is not directed to children under 13, and we do not knowingly collect personal information from them. If we learn that information was collected from a child under 13 without legally required parental consent, we will take reasonable steps to delete it.
Users under 18 may access the Services only with the involvement and consent of a parent or legal guardian.
10. Third-party services and external links
The Platform may contain links to external websites or use third-party tools. Those parties maintain their own privacy and cookie practices, and this Policy does not govern their independent activities. Users should review the applicable third-party policies before providing personal information.
Information may be processed in the United States or other countries where our service providers or Scholars operate. Where required, we use reasonable safeguards for such transfers.
11. Policy updates and contact information
We may update this Policy to reflect changes to our Services, technology, or legal obligations. The updated version will be posted with a new effective date. Material changes may also be communicated through the Platform or available contact information.
Questions, privacy requests, and cookie-related inquiries may be submitted through:
Website: TrustedScholars.com
Email: [email protected]